Privacy and personal information

At goldwincasinogb.co.uk, this page explains personal information requirements connected with a Goldwin Casino account. The casino’s handling of account information is separate from correspondence addressed to goldwincasinogb.co.uk. For questions about this page, use [email protected].

Information for a casino account

Registration at Goldwin Casino requires your name, birth details, home address, phone number and email address. Keep these details accurate as your circumstances change. The casino uses personal details to establish who you are, confirm your age and residence, process payments and help prevent fraud and money laundering.

Verification may involve a photo identity document, recent evidence of your address and documents showing where your funds came from. Further information may be requested to complete the casino’s checks. Those checks can also establish whether sanctions apply.

Processing and confidentiality

The casino collects information before and during use of its services. Its terms provide for processing connected with operating those services and meeting legal or regulatory duties. Supplying the information constitutes consent to the processing described in the casino’s terms.

Casino account information is held confidentially, subject to the exceptions in its terms and privacy policy. The casino uses encryption to protect personal and financial information. These arrangements concern information supplied to Goldwin Casino and do not describe storage systems at goldwincasinogb.co.uk.

The casino may keep copies of messages, including emails, so that its records accurately reflect communications received from you.

Account records and emails

Your casino profile, balance, transaction records and bonus details are available within My Account. The cashier’s transaction history provides a fuller payment record, while play history covers wagers, bonuses and free spins.

To stop casino newsletters, use the unsubscribe option inside an email you received. Casino live chat can also assist with that request. A newsletter request and a request to close a casino account are separate actions.